Advanced solutions for demanding customers
The SV9000 Contact Centre solutions provide you with all the tools necessary to make each interaction between your customers and your business quick and easy. Between improved response times, reduced abandon rates, lowered operating costs, and increased revenues, you will see a rapid return on your investment.
5 ways the SV9000 will transform your contact centre
- Improves your customer service – Skills-based routing means callers experience quicker, more efficient service
- Measures and manages your team – Improve their performance on a daily basis through call activity tracking and reports
- Keeps your customers satisfied – The Callback feature means customers who are unable to hold can leave a message and receive an automated call back – when it’s convenient for them
- Offers customers a variety of media types – Multimedia Queuing delivers all your communications to your agents in the familiar way calls are delivered and prioritzed
- Motivates your team – Dynamic wallboards encourage healthy competition between agents with performance levels displayed in real-time
SV9100 Contact Centre
An ideal solution for the basic contact centre that wants reliable customer service with few agents. Designed specifically for NEC's SV9100 and SV8100 communications server, UNIVERGE SV8100 ACD is a smart, cost-effective automated call distribution (ACD) solution that is easy to implement and maintain. This embedded ACD's unique integration results in a dynamic tool for smaller contact centres.
UC for Business Contact Centre
The ideal solution for high-traffic contact centres that want to provide excellent customer service. UC for Business (UCB) Contact Centre is a suite of products and services that help contact centre personnel more efficiently manage all forms of contact from phone calls, voice mails and e-mails to text messages, web chats and faxes.
If customer interaction is core to your business, you need a tailored solution capable of connecting thousands of customers voice, web, chat and faxes queries to your employees. With Genesys, your call centre can be automated with intelligent self service voice responses and back end integrations to key application to lower your costs and improve customer satisfaction.