Advanced features

• Optimal call management through a customisable, intuitive user interface
• Presence-enabled directory that seamlessly integrates with corporate directory data
• Screen-pops provide valuable customer information even before a call is answered
• Skills-based directory search to quickly find the person most suitable to assist the caller
• A cost-effective way to increase attendant productivity
• Intuitive on screen call control with flexible routing
• Seamless integration of presence-enabled directory with click to call, e-mail, SMS and IM
• Optional threat recording, 000 alerts, on-call schedules, message taking and procedure management
• Integrates with popular contact and CRM applications as well as Microsoft® Outlook®

UC Suite attendant

Communications play an important role in building and maintaining business relationships. With NEC’s UC Suite Attendant, it allows operators to effectively communicate with callers and ensures all calls are handled promptly and professionally.

UCB Attendant

Businesses need a cost-effective attendant console that makes their workers more efficient while improving their customer service. NEC’s UCB Attendant was designed specifically to optimise business performance and boost a business’s standard of service

IIC Console

Built to handle large call volumes, the IIC allows attendants to handle customer enquiries quickly and efficiently. Calls can be easily handled in multple queues and callers greeted based on the number dialled.